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How to get a refund on TV boxes returned during a 14 day AT&T trial
I hope someone can suggest what to do to get AT&T to credit the charges that they promised to refund.
I have tried, now going on over a year, to get a refund on the TV boxes I returned to AT&T.
I had a 2-week trial of a fiber Internet/ TV package and canceled it within 14 days. AT&T technicians couldn't get the Internet service to work in my house by close to the deadline, so I canceled the trial.
I don't know if the company has located the 2 boxes, but so far they have never credited the “non-return” charge to my credit card.
I have the serial numbers that were on the boxes, so it seems like they could locate them in their inventory or on someone else's account.
AT&T TV device
Serial # X71EC9QT019131
AT&T TV device
Serial # X71EC9RC000979
I first took the 2 TV boxes to the AT&T store on Sidney Marcus in Atlanta. The employees said they couldn't take TV boxes back, sent me to FedEx store #1372. I then took all the equipment (gateway modem and 2 AT&T TV boxes) to FedEx - a surly agent told me to unpack the boxes that I had carefully put back together, then after scanning barcodes, gave me a receipt
only for the modem and told me to dispose of the trash! I didn't notice at the time that the receipt didn't include the TV boxes.
DATE: 2020-08-31 Since I have been an AT&T customer for a long time, I was asked to call the AT&T loyalty number about this problem. The agent verified that the account had been canceled, no charges left, and all would be cleared, maybe taking 30 days. Everything was cleared except for refunding the “non-return” charges.
I sent a note to this forum to ask for help last year and an AT&T employee "took it private" offering to help. That was the last time I heard from anyone about this. I saw that other people had had a similar experience, so I wonder if this is a common problem.
If you know who I can contact that can do something to get a refund, I will be thankful.
baseballisback
ACE - Professor
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8.1K Messages
3 years ago
Please post questions related to AT&T TV at http://forums.directv.com
Since this cannot be answered here, nor can it be moved, it will be closed.
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