1 Message
HELP - DVR Box to use Uverse
Can someone tell me if it is mandatory to have a DVR box attached to my router to have Uverse service wirelessly in my home? I currently have never used the DVR (actually it's been disconnected for a while) and want to return it to ATT. I do have 2 wireless boxes that I use (NOTE: the Coax in my home isn't connected where I have TVs so wireless is a must) that are connected to my router and Uverse works fine. I'm told that the DVR is mandatory for Uverse... I can't return it and i must keep paying for this box despite never using it. Is that somehow true?
Accepted Solution
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We're happy to clear some things up about your DVR, @picelli4221!
If your U-verse service is working fine without the DVR being connected, then you can continue with your current set-up if you'd like. As far as returning the DVR goes, this would mean that you would need to downgrade your plan (to U-verse Basic).
All U-verse TV plans above U-verse Basic have DVRs included, and this cannot be changed. If you already have U-verse Basic, then the DVR is optional. Check out our U-verse TV package comparison article to see which packages require the DVR.
If you'd like to make any changes to your U-verse TV plan, let us know. We'll be happy to help with any change requests you may have.
Lacey, AT&T Community Specialist
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Official Solution
skeeterintexas
ACE - Expert
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28.3K Messages
1 year ago
UBasic (only 30 channels) is the only package that has a "optional" DVR so as stated, you would have to DOWNGRADE to that. All other packages INCLUDE the DVR in the price.
https://www.att.com/support/article/u-verse-tv/KM1045171/
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my thoughts
Employee
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3.4K Messages
1 year ago
If have Ufamily, U200, U300 or U450 the DVR is included, not paying extra.
The receivers such as wireless boxes (7005, 7105 or 2500) would have a monthly charge. If trying to reduce your bill return one or both wireless receivers and place a tv connected to the free DVR. This may mean relocating a tv or paying for a connection cable (cat5e or cat6) to be installed between the gateway and tv location OR paying to move the gateway to a tv location to allow short direct connection.
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Jenkins436
2 Messages
1 year ago
As i know ensure that your DVR box is compatible with U-verse. If you are unsure, you can consult AT&T's website or contact their customer support for assistance.
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