2 Messages
HDMI 1 no signal with ATT uverse on LG tv
I returned from being away to find all my recordings gone and HDMI 1 showing no signal, The HDMI 1 problem
occurred on one of 3 tv’s. All 4 sets lost recordings.
I rebooted the ATT modem and still had the HDMI 1 no signal on the one tv.
ATT replaced the set top box to the problem tv.
I unplugged the set top box as well as the problem tv and still the same no signal after plugging back in.
This tv is wall mounted and I cannot get to the HDMI 1 inputs.
Any thoughts.
DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
We're here to get your U-Verse TV service working again, @stanfordkauffman!
We see that you've restarted the gateway and the gateway and set-top box, thank you for letting us know that.
Have you tried using a different HDMI cable? This will help us rule out any faulty cables that could be causing the issue.
Let us know how that goes! If this doesn't work, we can bring you into a direct message to research this further if needed.
CalebP, AT&T Community Specialist
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stanfordkauffman
2 Messages
1 year ago
The tv is wall mounted and HDMI 3 works fine. I cannot access the tv to switch out cables. Cables were working fine and there was no evidence of a power failure. However, all my recordings were completely
erased on all my tv sets. Is there anything else to do? I did not restart the gateway on the new box, though.
I only restarted it on the old box. Should I restart the new box? Should I unplug the tv and box before
restarting?
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DIRECTVhelp
Community Support
•
254.6K Messages
1 year ago
Thank you that information, @stanfordkauffman!
Since that is the case, let's go ahead and move this conversation into a direct message. This way we can try some additional troubleshooting on our end. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon. Once you're there, we can continue this over the phone or in chat if you'd prefer.
IN the meantime, go ahead and try resetting the gateway with the new box. This could possibly alleviate the issue you are experiencing.
We look forward to speaking with you!
CalebP, AT&T Community Specialist
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