6 Messages
Guide not working
I have a Getting Information message in the guide on every channel on every receiver in my house and it's been that way for 2 days. I've tried unplugging, waiting 15 secs and plugging back in but nothing. Any suggestions?
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We're here to help with the guide, @tj1616.
We recommend rebooting your gateway and then reboot all your receivers. If you have wireless receivers, they should be rebooted after rebooting the main DVR.
Let us know if this helps or if you need further assistance with this.
Elmi, AT&T Community Specialist.
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