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Gear icon on u-verse, won't come off.
In the living room, there is a U-verse receiver (IPH8005) and it crashed in the evening while playing live TV. I unplugged it and plugged it back in. It booted up normally until I saw a gear icon and a progress bar. Once the progress bar was finished, it showed a red X with a 8 below it. I power-cycled it (power, down arrow and OK) and it booted normally, but this time it had two gears and a progress bar. When the progress bar was finished, it showed a blank screen, then booted to channel 1 (on-demand). I watched the news when I decided to go to my room and leave the cable box on. Later, I returned and saw a gear that's been stuck on the screen for several minutes (probably) without a progress bar.
I would appreciate some help.
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Official Solution
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Let us help you remove the gear icon from your screen, gameboyplayer .
Let's start by troubleshooting the receiver by performing a non-disaster recovery. Here are the steps:
Unplug the receiver power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver.
When three white dots appear on the screen, unplug the receiver again.
Repeat this process two more times.
Plug the receiver back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.
If the gear icon is still there, then try a disaster recovery. This will cause you to lose all preexisting data, such as recordings, Parental Control settings, and aspect ratio settings.
Hold down the Down arrow key + OK key +Power key at the same time to power down the DVR.
Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.
If the gear on the TV screen appears, wait until completion.
If the gear on the TV screen does not appear, repeat the disaster recovery process.
Let us know how it went -- we'll be here if you need further assistance.
Aminah, AT&T Community Specialist
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