FF set back

When using FF typically the user over shoots somewhat, advancing into the program ("the recording") a few seconds or more, losing that portion of the program if resumed from there.  Better DVRs have a setting variously called Offset & Delay (TiVo), jump back, spring back, bounce back, set back, etc. which allow the user to select how much to rewind from the stopping point, to get back to where the program resumed from the commercial through which he/she was FF'ing.  DirecTV DOESN'T have any such thing, at least in the stream product.  Furthermore when using FF typically one ends up further into the program than where one hit the stop button!  Then when using rewind to get back to where the programing resumed, there is no way to do it, no matter how carefully one tries, one is rewound well back into the preceeding commercials and must watch them, if not wanting to miss any programming!  Is this deliberate on DirecTV's part?  Do they get paid more if their customers watch the commercials?  Just saying.  If not deliberate, definitely inept and incompetent!  Get this fixed!  This is my greatest complaint about DirecTV service.  Ugh.  Put a setting into user preferances allowing the user to set and adjust this function, whatever its name  (anyone on the name of it?).  Any decent DVR, whether a cloud-based one or a box sitting beneath your TV, has such a setting.  My Arris DXC-3600M (Spectrum, house burnt down) had it and it worked great.  I forgot the name that that box used.  If anyone else suffers of this malignant functionality, let DirecTV know!  Is this bad enough to go elsewhere?  Maybe.  Certainly it is annoying enough to make it a point to compare with the alternative providers.  Anyone? 

Let's not even get into the hours spent creating my account, my logon to it in which DirecTV or AT&T were claiming to have accounts with two! e-mail addresses which I never had anything to do with them before--finally worked with a third e+mail address; my first Gemini Air constantly has HDMI 1 No Signal requiring a full reset--what a pain.  No the WiFi is great and the HDMI port works fine on a brand-new TV.  DirecTV is sending a replacement Gemini.  Not a seamless start. 

Let's not get into how long the application process was, that they cannot confirm that I am enrolled for the $100 SLAMDUNK promotion, nor the $100 referral credit link which my friend provided $100 to him too and I clicked to sign up.  One has to wait 3 months to confirm those, then another 4 to 6 weeks to get the gift cards or account credits, IF one's account was properly applied for in the first place, which no one there knows!  Not in the Rewards Dept., nowhere:  "We cannot see that."  Maybe it will all get better.  Hope so.  My account is costing top dollar, even with the initial three-month premium promos, and one-year discount.