ERROR CODE 403: FORBIDDEN

I am trying to access the U-Verse Help Center with the remote on my TV, when I get to it and try to use the Account Manager OR Troubleshoot & Resolve, I get the following message:

ERROR
Error code: 403 - Forbidden
kx: Failed to load resource
WebException: The remote server returned to error: (403) Forbidden

I hope someone out there has had this same issue and can help me. Yes, I have tried the 800 number, but with my sinus infections and the language barrier, we are having major issues communicating.

Thanks--J

Responses

DIRECTVhelp

Community Support

•

254.4K Messages

2 years ago

Let's get to the bottom of that error code, @errorhelpneeded!

Have you tried accessing the Help Center after restarting your gateway? If not, take these steps to do so:

Unplug the power cord from the back of your gateway or modem. If you have:
- An internal battery backup, remove it
- DSL, unplug the phone cord from your modem or gateway
Wait 20 seconds.
Put the internal battery back in if you have one.
Plug the power cord back in. And, if you have DSL service, reconnect the phone cord.
Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

Can you let us know if you tried accessing the Help Center from another reciever in the residence? If so, was it able to access it?

We look forward to hearing from you!

CalebP, AT&T Community Specialist

0

Yes, I had the same problem as was trying to renew my services and big hassle on phone trying to get customer retention as NO number assigned for that and the foreigner i spoke with didn't understand at first! They should have to POST all offers available and not make one go thru all this hassle and also realize seniors are on a budget and raising their bill $30 is too much!

0

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