New Member
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7 Messages
DVR shows recorded after 8/28/22 all show "no info available".
Apparently after 8/28/2022 all the shows that recorded show no info available. I'm not sure what happened on that date, but I would like to know if there's a way to fix that. I have restarted both receivers. I did not reboot the gateway, as that takes a long time, so unless that is definitely the fix, I'd just as soon avoid that. Anyone have any ideas?
madmax988
Scholar
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404 Messages
2 years ago
Definitely need to reboot gateway and dvr and all set top box receivers, in that order. yes it takes some time, but I can't imagine it takes more time than waiting for a response from att tech support lol.
What's happening is your dvr isn't updating the guide listings data.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hey there! Let's get your DVR reconnected @jsshrimp1!
We recommend doing a hard reboot by unplugging/plugging in power cord after 30 seconds, this helps resolve many DVR errors.
Please let us know if this helps!
Shakendra, AT&T Community Specialist
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