Try performing a non-disaster recovery to reset the DVR without losing any recordings. Here are the steps:
Unplug the receiver or DVR power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver and DVR.
When three white dots appear on the screen, unplug the receiver/DVR again.
Repeat this process two more times.
Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.
If the 'disconnected' message still appears, try performing a disaster recovery following these steps:
Hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.
Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.
If the gear on the TV screen appears, wait until completion.
If the gear on the TV screen doesnot appear, repeat the disaster recovery process.
Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the receiver and have the receiver plugged into an outlet, not a surge protector.
Be sure to come back and let us know how everything went!
DIRECTVhelp
Community Support
•
254.4K Messages
3 years ago
We can help you with your DVR, jerry03155657!
Try performing a non-disaster recovery to reset the DVR without losing any recordings. Here are the steps:
Unplug the receiver or DVR power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver and DVR.
When three white dots appear on the screen, unplug the receiver/DVR again.
Repeat this process two more times.
Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.
If the 'disconnected' message still appears, try performing a disaster recovery following these steps:
Hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.
Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.
If the gear on the TV screen appears, wait until completion.
If the gear on the TV screen does not appear, repeat the disaster recovery process.
Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the receiver and have the receiver plugged into an outlet, not a surge protector.
Be sure to come back and let us know how everything went!
Aminah, AT&T Community Specialist
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