4 Messages
DVR receiver shows red X on startup
My DRV box (VIP2262 V2) shows a red X on the screen, and the LINK and RECORD LEDs flash continuously. I have tried the documented restart procedures for both the DVR box and the gateway, and I am unable to get past this screen. Please advise on what I can do, or how I can obtain a replacement for this piece of equipment.
my thoughts
Employee
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3.4K Messages
2 years ago
1-800-288-2020 to schedule a replacement….
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
As suggested, call to request a replacement DVR.
Equipment dies. A replacement will be sent for a self-install. Bear in mind that you will lose your recordings but not your schedule. If directed to return the old DVR, you have 21 days to do so.
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