1 Message
DVR not playing back recordings
I installed a Deco mesh system several months back and set the ATT fiber router to pass through mode. I have 1 hardwired and 2 wireless set top boxes. Ever since the switch to the deco router, I have been unable to playback recordings from the DVR on the TV’s with the wireless boxes. The hardwired TV plays back fine. I have reset the system and rebooted several times with no success.
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hi there, @Boldinj! We want to get you pointed in the right direction for help with your connection/ being unable to watch your recordings.
Since this started after using a third party equipment set up, we recommend that you contact the AT&T Hometech support team (this is a paid subscription). They are a specialized team that is fully equipped to help with any issues related to third party equipment.
Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!
Lacey, AT&T Community Specialist
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avaalbertreo
2 Messages
2 years ago
Make sure your equipment (TV and cable) is properly connected and powered on. Make sure the coax cable is connected to the outlet. Remove any objects around your receiver to allow proper ventilation. Refresh your receiver.
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avaalbertreo
2 Messages
2 years ago
Your problem is solved or still facing issue?
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madmax988
Scholar
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404 Messages
2 years ago
@Boldinj make sure the wireless access point that feeds the tv to wireless set top boxes is connected via ethernet(cat5e or cat6) directly to the gateway. none of the dvr or wap or set top boxes should be connected to the deco.
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