Does anyone at AT&T care????

2022

Monday, Dec. 5th - My receiver went out, and tech support at AT&T, confirmed that the wired box was bad and needed to be replaced.  A new box was ordered.

Wednesday, Dec. 7th - New replacement box was received and it too was broken.  Tech support at AT&T confirmed that the new replacement box, which rattled was also broken and dispatched a technician who was to arrive the next day, Thursday, Dec 8th.

Thursday, Dec 8th - Tech arrived and tried to use a wireless receiver instead of a wired receiver.  He still could not get the wireless replacement receiver to work.  He took the original broken box with him, told me to mail back the broken box that I received on Wednesday using the UPS pre-paid box.  He left the new wireless receiver and stated that it would work properly after midnight and to plug it in then.  

Friday, Dec 9th - Friday morning, I confirmed the box did not work and worked with Level 2 tech support who tried to get the new wireless box to work.  He told me that he would call me back at 3pm CT, but did not. 

I called AT&T around 4pm and worked with another technician for 2 hours.  She determined that the new wireless box the technician brought to my home on Thursday was defective and she scheduled another technician to come to my home with yet another good replacement receiver on Sunday Dec 11 between.  8 – 12.

I returned the broken receiver received on Wednesday via UPS.  

Sunday, Dec 11th - I heard nothing more from AT&T.  They have dropped my case and have given no further updates.  If my appointment is canceled, no one has had the decency to contact me to tell me not to sit home waiting 4 hours of my Sunday. 

After calling AT&T on the phone for 48 minutes, I was informed that AT&T is not coming today.  WOW!!!

I am hoping that someone from the corporate office cares enough to get to the bottom of this process issue within AT&T.  After all the years I have been an AT&T customer, and after all the hours that I have spent this week on the phone and in person trouble-shooting this issue, the worst experience is the treatment on today, Sunday.  The fact that no one had the decency to contact me regarding my service call cancelation today.  It took me calling and being on the phone another hour to be told that my appointment was put on hold.  No other explanation provided.  Someone should be held accountable.

Someone in management or corporate leadership who cares – please help!