Disable OnDemand on Uverse

Hello ssadai,

I am sorry to hear about the issues that you're having and would like to help and look into this for you. Please send us a Private Message here: http://soc.att.com/2uEE6Ki with your account and contact info.

David, AT&T Community Specialist

Hello ssadai,

Parental Controls will prevent purchasing of On Demand content that comes with a price however On Demand will still be accessible.

-AT&T Community Specialist

Question - My husband, a victim of double-stroke stumbles upon chargeable items. He doesn't know.  This man used to read EVERYTHING before his strokes, but cannot read anymore. He has 'looked' at some shows by stumbling upon them - and because he can no longer read, he doesn't know that he's stumbled into a premium charge item.  In fact, he stumbles away just as quickly.  In other words, he's NOT watching these premium items.  But they are charged in full on the bill - a burden for us, retired on Social Security.  How can I appeal this.  I'll have to get rid of Uverse if I cannot do something to stop it.  He stumbled into a sports even, and back out again - never was a sports enthusiast - and did the same with a chargeable movie.  The charges were outrageous and he didn't even watch them.  I need to know how to appeal to ATT at a higher level to have these charges removed.  I will have to cancel Uverse and try other services if it cannot be done.

HELP is welcome.

-Lin

Uverse offers PARENTAL CONTROLS