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9 Messages
Thursday, September 4th, 2025
How can I ask AT&T for a replacement for a uverse remote that isn't working properly?
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ACE - Professor
8.3K Messages
1 month ago
Call 800-288-2020 and ask for one to be sent. Some people have claimed there's a fee, but I've never been charged for a replacement.
ACE - Expert
37.1K Messages
Sure, you can ask. There have been times when inventory was non-existent and they didn't have any to provide. And, yes, apparently CSRs have indicated to some that replacements had to be purchased. I have not found that to be true.
baseballisback
ACE - Professor
•
8.3K Messages
1 month ago
Call 800-288-2020 and ask for one to be sent. Some people have claimed there's a fee, but I've never been charged for a replacement.
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JefferMC
ACE - Expert
•
37.1K Messages
1 month ago
Sure, you can ask. There have been times when inventory was non-existent and they didn't have any to provide. And, yes, apparently CSRs have indicated to some that replacements had to be purchased. I have not found that to be true.
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