Compliment/Kudos

I'm hoping the way to provide DirectTV leadership a compliment/kudos about an an employee is easier than my experience in trying to send one. I called twice, and the 2 agents I spoke with could not direct me to a way to provide a compliment and they were similar to the MANY experiences I have had in the past and prior to the person who helped me toward resolution of my need (and whom I'd like to compliment). I googled, read the forum, etc. and believe I had to create a forum account (username, etc.) to submit this post as a compliment - I hope it was user error on my part but I would like to say if this is how you give employees great feedback, you are missing an opportunity to praise great employees.

I am writing to convey that the woman who helped me resolve my issue was working from a DirectTV customer service office building. She was the absolute best representative I have EVER had contact with. And after 3 hours of trying to resolve my issue with other agents, the online chat, online self-help site, and forum review - I called once more and encountered this agent. I did not obtain her name but am happy to provide more details in a more private communication method than a forum.

She was hands down the very best agent I have encountered. Perfect blend of calm, support, listening, poise, humanness, and technical knowledge.

She solved my inquiry efficiently, and helped me better understand how to manage my system - empowering.

I want to thank her so much; and before I hung up I failed to ask her name because I think I was in shock she was so helpful and the issue was actually resolved.

Please convey my deep gratitude - it's not about TV but it is about the one day your entire family has off together and the ability to spend time together enjoying a game/etc. and not spending it troubleshooting technology all day. I really appreciate the help and more importantly the kindness. I would also like to advocate for more DirecTV resources with this individual's level of training, etc. in case there is a differential of background as well.

Thank you.