New Member
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1 Message
Cable box doesn’t reset
So I’ve been trying to reset my cable box to watch the flash so I held down the power button for ten seconds and nothing happened, I’ve unplugged the power cord for a while and it did light up but then went to black again, I have a VIP1200 if that helps but I just need to know how to fix this
skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
Reboot your gateway first and then reboot the receiver.
If that doesn't help, call CS 1-800-288-2020. A replacement can be sent for a self-install. You should receive an email with return instructions for the bad one.
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gr8sho
ACE - Professor
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1.5K Messages
4 years ago
@Kuri5u
When the box starts up, is the link light showing green?
You can do the unplug , plug in three consecutive times which should force a more comprehensive reset.
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