AT&T Uverse Arris VIP2262 ReceiverNot Responding

I have followed all of the troubleshooting steps mulitple times, but my receiver is still not responding. There is a black screen with a red x – no number. I've tried the following:

1. Restarted the gateway

2. Unplugged the Arris VIP2262 and waited 10 seconds

3. Unplugged the Arris VIP2262 and waited 10 seconds 3 times

4. Held down OK, Down Arrow, Power

5. Held down OK, Down Arrow, Power 3 times

6. Went through all tech support on myAT&T app (says there is no support for the Arris box and encourages me to call 800-288-2020

7. Called 800-288-2020 5 times and went through all of the support prompts. This resulted in various automated troubleshooting tactics. The system reset my router several times, checked my account, tried to connect to my receiver, etc, etc – But the end result every time was that they could not help me further and to visit the Support page at AT&T.com. There was no opportunity to speak with anyone due to "high call volumes for COVID-19."

8. Went through all the troubleshooting steps (again) via AT&T.com through my account. Once again let me to contact support but offered no means of doing so other than calling the main number (which I've already exhausted).

Can you please tell me what I need to do from here? Everything I'm reading online says my box is probably fried and I a need a technician. All of the lights stay lit solid unless the box is unplugged. Link = Solid Green, HD = Solid Blue, Record = Solid Red. Please help!