J

5 Messages

Thursday, December 23rd, 2021 4:00 PM

ATT is sending out a new gateway box for my U-verse TV - I need to provide a cable/Coax-to-RJ45 adapter - but can't find one :-(

I'm trying to help a friend who has U-verse TV

ATT is sending him out a new gateway box and told HIM he has to supply a cable/Coax-to-RJ45 adapter which the new gateway apparently requires. His current unit does not use an adapter it just accepts coax cable directly.

I found these on Amazon which physically appear correct, but the reviews say they will NOT  work for ATT service.

https://www.amazon.com/Converter-Adapter-Coaxial-Connector-Straight/dp/B08JD4L3KH

It seems dull that ATT does not send the required adapter ... cany anybody help me understand what is going on?

Thanks,,

Jim

ACE - Professor

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8.1K Messages

3 years ago

You may have to install Ethernet at cat5e, cat6 or cat7.

Failing that, you can call them back and request a gateway that includes a coax input.

5 Messages

3 years ago

Thanks baseballisback !

My friend has coax coming out of the wall ...

I have the tools & supplies to do a  Cat5e  run for him,
but from where would it start?

Do I have to find his service entrance and see if it supports Ethernet?

If it does not support it (which is my "guess") is it time for a different gateway?

It is baffling to me that ATT is only sending him part of what he needs........

Again THANKS!

ACE - Expert

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36.8K Messages

3 years ago

Your friend currently has a Gateway that has a coax connection on the back in addition to 4 yellow LAN ports.

(a) Somewhere else in his home he apparently has a U-verse TV Receiver that has a coax connector and an Ethernet RJ45 jack. (b) It's also possible that his Gateway is connected to the AT&T Network using that coax.

To eliminate (b) as an issue, be sure that he has a cable going into his Green jack on the Gateway (or possibly the red jack if he has fiber).  If he doesn't, then it's an issue.

For (a), he will need a Cat5e to each such TV Receiver to replace the coax that is currently carrying the HPNA signal to his TVs.  Alternately, an Ethernet-to-HPNA adapter installed at the Gateway might work.

For (b), he would need Cat5e cable run from his NID to his Gateway, the balun in the NID removed and the service pair that was connected to the balun connected to the blue pair, which would need to be connected to the green jack on the back of the Gateway.  This should really be done by an AT&T installer.

(edited)

Employee

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3.4K Messages

3 years ago

What gateway is currently being used?

refer to tv service, is this coax from the gateway to the receiver?

if yes, you can install cat5e from gateway to receiver.

if however referring to the Uverse service into the gateway on coax (not using a GREEN or RED port on back of gateway) this is a diplexer install using either the 3800 or 3801 gateway, both are EOL several years ago which would now requiring wiring from the NID to the gateway to be replaced.

5 Messages

3 years ago

Thank you folks!  VERY MUCH!

I will call my buddy and try to get the details on his config... or make a first-person
on-site survey and get back to y'all now that I know kinda what I'm looking for!!!

:-)

Jim

Employee

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34K Messages

3 years ago

mythoughts have the ethernet over power gotten any better in the past 10 years? when i was a tech we were told not to use them for set top boxes but if they have gotten better that may be an alternative.  i did successfully use them on my service way back when with little or no problem so im guessing it was a cost issue, same as wireless boxes we were told do not install a wireless box unless all other remedies were exhausted 

ACE - Expert

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36.8K Messages

3 years ago

My opinion is that they can work pretty well, but are very dependent on your home wiring.

Employee

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34K Messages

3 years ago

@JefferMC  yes they all have to be on the same breaker i have 2 breakers for plugs, one upstairs and one downstairs , my gateway is upstairs  as are the set top boxes, my one set top box downstairs is on a different breaker and the ethernet over power doesn't communicate with the upstairs module

ACE - Professor

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1.5K Messages

3 years ago

Has Att discontinued using the NVG599 and 5268AC?   Why would they force a change like this without sending an inside tech?

ACE - Professor

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8.1K Messages

3 years ago

My AC died a few months ago. They sent me the BGW210 by default. I had to make a special request for another AC. By the time I got the AC, I had decided to self-install some cat6.

5 Messages

3 years ago

THANKS again folks I really appeciate it.

My friend sent me pic of back of unit.

it has coax input at bottom  red reset button

Green DSL  /  Rj-45 unused

four yellow LAN ports three used ... to where I do not know...

Red ONT port in use ... for what purpose I do not know...

Phone jack above that which is open

I'm not real familiar with these boxes I'll go assess on the 26th when replacement box gets there, but as @gr8sho mentioned ... if other boxes are not EOL, then why the heck is my pal having to deal with this transition without an on-site tech.

I could be jumping the gun here ...

I'll see what box shows up in the mail and report back...

Thank you all!

ACE - Expert

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36.8K Messages

3 years ago

Okay, the Red port labeled ONT is where his Gateway is connected to his ONT (Optical Network Terminal) for his fiber service.  It's a bit surprising he made the leap to fiber while still maintaining HPNA to his TV gear.  

Anyway, that means you only need to worry about Ethernet to his wired TV Receiver(s).

5 Messages

3 years ago

Thanks folks for all your help!

I learned enough buzz-words and enough about the connection details to make a little spreadsheet of his layout... 6 TVs - some smart & some "dumb", two WiFi Repeaters and  some other gorp...

So we got most stuff up and running and they are sending a tech. on Monday as they think there is some additional mop up to be done. 

Thanks again it would not have happened without y'all   ;-)

Jim

HAPPY HOLIDAYS MERRY CHRISTMAS!

Employee

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34K Messages

3 years ago

The red ont port is the fiber connection from the optical network terminal. 


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