All of my DVR recordings suddenly disappeared.

Hi @wjmcuba

We understand that you have lost all your recordings and shows. We can try to help you recover them.  Did you get any errors prior to you seeing the DVR is missing?

Please let us know.

Matthew, AT&T Community Specialist

Hi There @wjcuba,

Thank you very much for trying the troubleshooting.  Now a little more information.  Why are the cable boxes connected? Wired or Wireless? Did this happen on a client(child cable box) or did this happen on the actual DVR?  

Matthew, AT&T Community Specialist

You have ONE DVR.  The other boxes are receivers.  For recording issues you need to reboot the DVR first.

How do I reboot the DVR?

I did this procedure twice and still have none of my DVR recordings from previous years.

I could be wrong but in my 11 years of having Uverse, I've NEVER heard of anyone recovering their lost recordings.

I just had a tech install the newest dvr  5 days ago. This morning I woke up to all my recordings being lost((My morning show was being recorded)

i have ave tried rebooting 3 times. Not happy. 

My screen did this 3 times and I finally called at&t for help 2 weeks ago.  In trying to fix he said he would have to delete all scheduled future recordings and send us a new box.  We got the new box.  Set it up, my scheduled was still there so I saw it recorded some.  We went to watch next day, they were erased.  It records everyday and erases every night.  Have rebooted the DVR,  rebooted the gateway,  also went out and scheduled new show to see if proble with scheduled.  Also told something to record that I was watching, and also, schedule a recording from the guide to see if it handled any of this differently, because I hate to ask for help from any technical support because they make me start all this over again at step one and reboot everything again because apparently I must not have done it right is someone was not telling me how to do it.   What else can I do?  Hopefully y’all know what you did years ago to fix the problems above, because mine is happening now. And football starts Saturday and I need my DVR to keep my recordings.

We're happy to help with your DVR recordings, @Pceleste.

Have you tried the Non Destructive Disaster Recovery option? Most people who've tried it have reported that they stopped losing recordings.

Here are the steps again:

• Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.
• When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.
• Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.
• If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.
• If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Let us know how it went.

Aminah, AT&T Community Specialist

Ok.  I will let you know tomorrow if it kept today’s recordings. 

@Pceleste

Please let us know if you were able to keep the recordings! We'll be here and ready to help if you need further assistance!

Donovan, AT&T Community Specialist