Worst call centers in industry

Hello @Boogart,

That's not the experience we want anyone to have, so let's see what we can do to help!

Can you please provide us more information on what you need help with?

Hope to hear from you soon.

Mihai AT&T Community Specialist

I have cancelled my UVERSE service, and should cancel my internet next month.  Then I will get rid of the ATT phones and account which I have had for about 3 decades, same phone number, etc.  Your customer service is destroying the company.  Poor internet experience, horrible cell phone experience for anyone outside metro areas.  Your call centers are pathetic and an embarrassment to investors, but then again, I have also sold my ATT stock.  It is really a shame. 

After evacuating for the Hurricane and having a stressful four days and a drive that took triple the time, my son in law came in to make sure everything was good ex: food still frozen, no standing water and set the clocks.  I am seventy and some technical things escape me.  We did not check the TV.  After they left I turned the TV on and it had a big X and said to sign up or on to myAT&T.com and go to troubleshoot.  I did and went through all the steps and still no TV.  I checked my internet and it was on so I paid special attention to my main box (I have two).  I than texted the help center (I was doing anything not to have to call Bangladesh or some third world country!  The help desk did not respond and my internet started coming and going.  I turned everything off and started everything all over again.  The internet after I put the right line address that I needed to be on(guess it is called a line) was up therefore I knew it was not the internet black box installed in a closet with a lot of wires running all over.  I was stumped in the modem, my green and red light were blinking on both modems.  I had to call.🤦🏻‍♀️  This process already had taken me close to an hour.  Made the call and with no surprise I got someone that I could hardly understand.  I told him exactly what I did step by step.  He asked me the same thing over and over again but did not instruct me to do anything.  He said due to bad weather maybe my main modem was out and he could send a repair man out or receive a new modem and install it myself🙏🏻  I asked when a repair man could come and he said in four days but gave me a time range and I had a doctors appt.   I agreed to have the modem sent to me cause he said I could get it on Tuesday and it was Sat.  I put him on hold and my son in law said no problem he could come and do it for me.  I have waited and the modem came in late afternoon Tuesday so it would be Wed. For my help.  My son in law took his lunch hour to come to install (yes I am lucky).  He came and open the box and asked if my internet was out.  I did no but knew that box was not for the tv.  In a few minutes he saw the problem and I had tv.  He explain that the connection to the wall got knocked while we were moving furniture and getting things ready in case of flooding.  It looked like it was in the wall plate but not all the way.  Now I have to drive to get this piece of equipment to mail off to you guys.  This has taken hours.  I think if the customer service rep. hardly speaks English this is a big problem that not only cost the AT&T client but also you guys.  For the money you are saving using these poor people that can’t understand English very well and the client can’t understand them, questions are not being answered correctly and answer are messed up as well.  What should have been a five minute fix took hours of combined time.  My husband passed away last year and he handled all of the phones, internet and I never had Don it up to last summer.  There are so many clients like me.  Not stupid just untrained.  My daughter has been telling me to switch when I move the first of Oct. and I would never of thought of leaving AT&T until this mess.  This makes the second time that there was a big mistake my your customer service rep. from wherever they are from.  The last mistake took a manager coming to my house and spending hours getting a $800.00 mistake reversed.  I will look into my cost to move my service and hope if I don’t understand and need to call, I am not hooked up with a rep. that is English and doesn’t waist my time because he or she doesn't does not understand my needs.  

Overseas call center is the absolute worst. They can barely speak or understand English. They read from an obnoxious script where they say your name in every other sentence. You spend 10 minutes explaining everything only to find out they understand none of it.

Frustration understood but post is 3 years old and will be closed.

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