New Member
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12 Messages
Why not helping?
How come you removed my post showing you that your reps are systematically sending callers to a customer care line which does not exist and just hangs up the call?
Here is the experience I am mentioning. Shall I continue calling in and recording that experience to demonstrate the systematic nature of this failure?
https://youtu.be/k7tnEABwN0s
Why is AT&T doing this instead of addressing customers' issues?
This is unbecoming of any company who wishes to have high NPS, C-Sat, JDPower Rankings, BBB scores, or customer retention.
Constructive
Employee
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34K Messages
3 years ago
your posts are still there,
and if your not calling during these hours then thats the reason
Monday - Friday, 8am - 7pm local time Saturday, 8am - 5pm local time
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alexrubin1983
New Member
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12 Messages
3 years ago
Shall I time stamp the next video? This is an issue. Dead-ends b/c ATT doesn't want to fulfill the incentives it forgot it offered and sent out.
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alexrubin1983
New Member
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12 Messages
3 years ago
From suggesting the calls are not being made during working weekday hours to saying time stamp won't do anything ... v nice.
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alexrubin1983
New Member
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12 Messages
3 years ago
If you want to help, then stop making excuses for continued failures of your employer. Otherwise it makes this forum seem like a veiled attempt at customer service.
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I do not find it to have the same viral production value which you seem to sense. Stop making this about me as you continue to represent a documented practice of systematically sending customers to a dead phone line.
This is a public forum, but I see most response activity from AT&T employees and contractors.
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Constructive
Employee
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34K Messages
3 years ago
Employees are tagged as such. Anyone else responding are not contractors or employees just customers
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baseballisback
ACE - Professor
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8.1K Messages
3 years ago
So what exactly is your issue regarding AT&T U-Verse TV?
You posted in the U-Verse forum, suggesting you have an issue with U-Verse. Perhaps someone here can help.
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