Why not helping?

your posts are still there,

and if your not calling during these hours then thats the reason

Monday - Friday, 8am - 7pm local time Saturday, 8am - 5pm local time

Not our reps any more than yours. This is a public forum of other customers. This is not official support.

Their call centers are short staffed. So their phone system does get filled up, or even might bug out as it is being overwhelmed by their millions of customers who are at home.

But do make sure you are at least calling during their business hours as they are not 24/7.

U-verse TV support for U-verse TV customers - AT&T® Official Site (att.com)

Shall I time stamp the next video? This is an issue. Dead-ends b/c ATT doesn't want to fulfill the incentives it forgot it offered and sent out.

Time stamp will not do anything. We are not going to watch your video. For official support call AT&T. If you feel you are not getting proper resolution then you could try a BBB/FCC complaint. At least that would be productive...

From suggesting the calls are not being made during working weekday hours to saying time stamp won't do anything ... v nice. 

Your wanting to timestamp a "video" about a poor experience calling customer support will not get you further help. This is a public forum, so mostly populated by other customers. That is why a YouTube video, timestamped or not, is not helpful.

I did not suggest the calls weren't being made during their work hours. Since you were having trouble getting through, I posted the times and number just to be sure you had the right info. I wasn't going to assume one way or the other if you had it right or not. So it was simply provided just in case.

If you want help, then stick to the actual issue that you are calling to resolve. Otherwise it seems this is a veiled attempt at promoting your own YouTube content.

If you want to help, then stop making excuses for continued failures of your employer. Otherwise it makes this forum seem like a veiled attempt at customer service.

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I do not find it to have the same viral production value which you seem to sense. Stop making this about me as you continue to represent a documented practice of systematically sending customers to a dead phone line.

This is a public forum, but I see most response activity from AT&T employees and contractors. 

Employees are tagged as such.  Anyone else responding are not contractors or employees just customers 

So what exactly is your issue regarding AT&T U-Verse TV?

You posted in the U-Verse forum, suggesting you have an issue with U-Verse. Perhaps someone here can help.

@alexrubin1983 

Ok since your reading comprehension seems to be lacking, let me make this abundantly clear.

They are NOT my employer any more then they are yours.

This is a PUBLIC FORUM of other CUSTOMERS.

This is NOT customer support.

Those that have the "employee" tag are posting on their personal time (off-the-clock).

The logoed "Help" team are the only ones posting in an official capacity.

That "Help" team is not a replacement for customer support as is small staffed.

I have posted the official customer support number that hasn't changed in decades.

Now if you are still unable to call then either their phone system is overwhelmed by the short staffing from the pandemic, they are having technical issues, or the problem is your end with calling.

I do hope this clears up your confusion.