Why is customer service at ATT so bad??

The saga continues...

Hoping to put an end to this, I call one more time. 

I get through the automatic response and to a rep.  I ask to be transferred to the Business Dept because that's who the previous rep told me I needed to speak to.  The rep transfer me to the Residential Dept!!  Again I ask to be transferred to Business.  This time they transfer me to the Business Dept for Wisconsin (i'm in California)!!  The rep says she will transfer me to Business for CA.  She transfers me to Small Business, but the wait time is estimated over 1 hour!!!!!!

Wait time was about 20 minutes.  The Rep agreed to credit my account but again I'm at the juncture where I have no idea if she really is going to credit the account or make notes on the account as she promised.  She is telling me to call tomorrow to confirm that the credit has been processed so I can make payment.  I guess I will call again tomorrow to confirm.

I have already started the process of cutting all my ties with AT&T.  The first set of 5 phone lines I'm terminating will cost $675 in early termination fees, but Time Warner has offered to pay for some of this.  Like I mentioned previously, it will be a pain switching all 100 lines over, but at least I won't have to ever deal with AT&T again.

Hi @fedupwith14,

I am so sorry about all the issues, and I am hoping everything has been straightened out. If you are still having problems, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

@r342f2f  As a general rule, you should avoid an ATT store for any Uverse issues.

Contact Customer Care via PM as outlined in post #3 above.

I agree with you that Customer Service is terrible.  

Their customer service is horrible.  This is what happened to a company that is too big and they don't care about customer service anymore.  It took me over two ek and more than two hours on trying to get an upgrade on my phone.  Then on top they order the wrong phone and order all kind of services on my account which I didn't order .  Now, not only do I have to cancel my other services which I didn't order.  They can't seem to find my order for my phne now but they charged me for my phone.  This company is horrible and I will be closing all my accounts and going to Tmobile where they appreciate their customers more.  This is just ridicoulous to be transfered everywhere for an iphone that was order incorrectly.  Now, I have all these services that I didn't authorized them to canceled.  This is a law suit waiting to happen since it's illegal for anyone to charge you for something you didn't ask or approved.  I will be sure to escalate this matter higher up.  In the meantime I have to be on hold with them.  I will gladly take my businesss someone else than ATT&T. 

I had a terrible experience today and they have yet to rectify the problem.  Despite my complaints the service failed to improve and did not get the feeling that anyone was interested in solving the problem.  No excuse.

Feel so bad too. I placed a gophone sim card with porting number request yesterday. And I checked my order always showed action required. I called them more than 4 times and spent about 1hour on last call. They told me they canceled my order for some reason they can not tell me, and asked me to show my ID on store to order again. Then I went to the store, they found my number porting request in on pregressing, so they can not place a new order....then they told me I can only order a new number. !!!!so BAD!!!!

Ya'll should try being OLDER and trying an ATT store! We wanted better phones (from my TracFone and my husband's old flip phone), so he dropped by an ATT store in Bentonville, AR. He was offered a free phone with a $40 monthly payment for unlimited calls, texts and data. He was so pleased, we visited the same store on Saturday and we got me the same phone. So, two weeks out, his phone starts to vibrate last night and won't stop. Some of his old-man friends at golf try to help, but together they manage to lock the thing up. He returns to the ATT store, where an employee he's never seen before tells him he had a two week warranty, which is over--and what did he expect?? He got what he paid for. She talked down to him in front of the other people in the place--then asked where the original box went. She went to war with him over the fact that they would never send a cheap phone like the ones we got without telling us we had a two week warranty and to keep all original packaging. My husband HATES to be interrupted--she did it over and over; when he finally said, "Let me finish," she said, "I talked first--YOU let ME FINISH." My husband had about three decades on this woman, but she didn't give an inch--so respect, no common decency---he came home in a total snit! The saleswoman he dealt with originally was sitting there the whole time--when he looked to her for support, she chimed in that she HAD told him about the two week warranty and to keep everything. Totally untrue-if the warranty ended in two weeks, what difference would a bunch of cardboard make? They basically told him he was stupid for dealing with ATT. Had the original salesperson said, "The free phone that comes with this plan is bottom of the barrel--but if you upgrade just a little, you'll have a much more reliable phone." Instead, we're both relatively certain the phones will quit working shortly, stranding us somewhere--and we have no one to blame but ourselves. Dismal customer service indeed.

The best way to get a prompt response from AT&T Customer Care Support is by writing comments in the third party blogs to increase the exposure of the complaint.

The best way to get a prompt response from the AT&T Customer Care Support is by commenting on the third party blogs to get major exposure for your problem.