I need repair personnel to come to my apt to fix my problems Ie: no tv service spent over 1 hour on the phone with AT&T to no avail Do not send me a bill for this month
You will receive a bill for each month of service you are subscribed for. If you have an outage, request a credit for each day you are without service by calling 800-288-2020. That's also a good number to call to get your outage resolved.
You can just wait and see if ATTHelp replies to this thread and asks you to join a Direct Message conversation, but the timeframe for a response is highly variable.
We'd be happy to get your TV's working again, @Diana Beach.
The following information are some quick fixes to help you with your U-verse TV not working:
Restart your U-verse receiver(s) by holding down the POWER button for ten seconds, then pressing again to restart. (This takes 5-8 minutes and will impact any DVR recordings in progress.)
Restart your Wi-Fi gateway by removing the power cord for two minutes then plugging it back in (will interrupt AT&T service).
Check for snug and secure video cables connecting your TV, gateway, and receiver.
Please reach back out, and let us know if this helps.
JefferMC
ACE - Expert
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36.8K Messages
2 years ago
You will receive a bill for each month of service you are subscribed for. If you have an outage, request a credit for each day you are without service by calling 800-288-2020. That's also a good number to call to get your outage resolved.
You can just wait and see if ATTHelp replies to this thread and asks you to join a Direct Message conversation, but the timeframe for a response is highly variable.
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
Is your gateway (modem) working?
Is your internet up and running?
Have you tried rebooting anything (modem/DVR/STB)?
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We'd be happy to get your TV's working again, @Diana Beach.
The following information are some quick fixes to help you with your U-verse TV not working:
Please reach back out, and let us know if this helps.
Latoya, AT&T Community Specialist
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