Why does AT&T always try to overcharge?

Hello @jlpollard1

Thank you for reaching out to us on the Community Forums! I can definitely understand your concerns with your billing.  Let’s get this issue resolved for you, right away!

I have just reached out to you in your Community Forums Inbox In regards to your post to get a little more information of this issue.

I hope to hear from you soon. Have a wonderful day!

James, AT&T Community Specialist

Yes, I have been over charged 26 payments. I worked out of town a lot and very seldom get mail.  When I recently opened the mail, I noticed AT&T had put a second line and was charging $43.71 for second line that have no usage at all.

AT&T representatives have completed several claims requesting my refund but I still have not gotten my money.  I have been with them so long, and have never missed a payment.  I would think they would give my money back to me. they admit wrong but have not put my money back in my bank account. this is shameful. 

I take pride in hustling to put money in my bank account so my bills will clear.  It is disheartening to think how loyal I have been in a pandemic and no job or unemployment.  
AT&T seems to NOT care about my loyalty. 

Hi, @LADONNAWALKER, we'd be glad to look into this billing issue.

What service type are you referring to?

We see that you commented on a post for U-Verse TV, but you said you were charged for a second line, which sounds like you're referring to phone service.

Please clarify so we can properly assist you.

Aminah, AT&T Community Specialist

I'll keep this open for now, but in the future, please don't respond to threads over a year old. It's ok to start a new thread.

Thanks, I will call you and hopefully this can be resolved better than it has thus far.