Why an I blocked from my Accounts online?

Hi @John3185

Thank you. We will also need your phone number in order to proceed. 

Darais, AT&T Community Specialist 

This is a public forum. Please don't post private information in public view.

You may want to call 800-288-2020 for technical support.

I have called 8002882020 about 10 times. They can’t fix this problem!!

Hello there, @John3185!

In order to assist with you, please reply to this message and verify the kind of services you have with AT&T. We want to know whether your services are wireless, TV, internet, or home phone.

Looking forward to assisting you!

Lar, AT&T Community Specialist

for the last few months, when I try to get on directv.com - it shows this -

An error occurred while processing your request.

Reference #219.476ccd17.1748446548.1243bcf1

https://errors.edgesuite.net/219.476ccd17.1748446548.1243bcf1

can you tell me what I can do, I have always paid online but now I can't get online with directv.com

I have no ideal and I don't know how to tell if I have it blocked or anything..

tried accessing my account on my phone, it let me put in my information and then it shows "the webpage is not available".

Just a note, this is the U-Verse TV section and thread from about 4 years ago (2021). Might want a fresh thread in a different section if this is for a DirecTV account.