Why an I blocked from my Accounts online?

Hi @John3185

Thank you. We will also need your phone number in order to proceed. 

Darais, AT&T Community Specialist 

This is a public forum. Please don't post private information in public view.

You may want to call 800-288-2020 for technical support.

I have called 8002882020 about 10 times. They can’t fix this problem!!

Hello there, @John3185!

In order to assist with you, please reply to this message and verify the kind of services you have with AT&T. We want to know whether your services are wireless, TV, internet, or home phone.

Looking forward to assisting you!

Lar, AT&T Community Specialist

for the last few months, when I try to get on directv.com - it shows this -

An error occurred while processing your request.

Reference #219.476ccd17.1748446548.1243bcf1

https://errors.edgesuite.net/219.476ccd17.1748446548.1243bcf1

can you tell me what I can do, I have always paid online but now I can't get online with directv.com

Are you using a VPN? Do you have any extensions or blockers enabled? I received this message when I have a VPN enabled and on certain extensions enabled. Try accessing the website using a private or incognito session. 

I have no ideal and I don't know how to tell if I have it blocked or anything..

Only you would know what your environment is set up to be. Can you access your account using a PC or tablet? If so, then you know it is related to your PC.

tried accessing my account on my phone, it let me put in my information and then it shows "the webpage is not available".

Just a note, this is the U-Verse TV section and thread from about 4 years ago (2021). Might want a fresh thread in a different section if this is for a DirecTV account.