Luis-quintana54's profile

Contributor

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1 Message

Wednesday, November 14th, 2018 11:31 PM

Where is my $200 rewards card?

Hi my account says I was supposed to get a $200 rewards card I still haven't gotten it?

Accepted Solution

Official Solution

Community Support

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254.4K Messages

6 years ago

Hey @Luis-quintana54,

 

Let us help!

 

You can check the status of your rewards at our Rewards Center.

 

Let us know if you have further questions!

 

Rury, AT&T Community Specialist

Tutor

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2 Messages

6 years ago

I was promised $300 in rewards if I purchased uverse, home phone and internet. I only got $100.  Why is AT&T pulling bait and switch tactics to get customers? 

Contributor

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2 Messages

6 years ago

I was supposed to get a $100 rewards card and it hasn't come and been almost two months

 

Contributor

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2 Messages

6 years ago

I was offered a $100 rewards card  and haven't received it..been almost two months

Employee

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34K Messages

6 years ago

@Jkneefir  scroll up to post 2 this isnt at&t support or at&t this is a customer forum

Contributor

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1 Message

6 years ago

I was promised a $200 gift card and all they said i was eligible for was a $100 gift card. I really think that At&t and Direct tv should hold up there end of what they say instead of selling false promises. And I have yet to see any gift card.I am very seriously thinking about switching to a different company. I my self don't like doing business with people who lie to there customers.Very irritated about the whole thing. Just speaking the truth thanks Joseph Milam!!!

Mentor

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10 Messages

6 years ago

You have to call repeatedly and get really angry before they'll take action. At least,  that finally worked for me after 4 months. Although  I did get $200 in Visa rewards cards, I'm still waiting for some mysterious additional $100. I was promised when getting new service. No one I've spoken to at AT and T can figure out that one. Sad. Terrible terrible service and many lies told by customer service.

Tutor

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5 Messages

6 years ago

They should get sued for false advertisement 

Teacher

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8 Messages

6 years ago

Mentor

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10 Messages

6 years ago

Yes but they are such a huge company they wouldn't care if they were sued.

Tutor

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2 Messages

6 years ago

did u ever get thm??

Tutor

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2 Messages

6 years ago

did u ever get them?

im having this same issue.. promised me $350 visa cards, account shows only 2 $50... called they added an additional $100 one but... still lacking $150... 

Mentor

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10 Messages

6 years ago

Got the $200 but not the other $100. They claim I was " misinformed ". Done fighting, will switch to a different carrier when our phones are paid off. Too much aggravation with AT and T.

Teacher

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8 Messages

6 years ago

I got them, it was a long fight. I tried customer service, twitter, and the live chat on their site and failed. You have to go above those people.

Mentor

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10 Messages

6 years ago

Yes, I finally spoke to a manager to get results on the $200. But initially customer service doesn't even want to transfer you to a manager so I agree, you have to keep fighting it. I did give up on the $100 though. They wouldn't budge and it wasn't worth my time and energy.

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