New Member
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2 Messages
What am I being charged for?
We cancelled U-verse June 2nd 2020, and returned the device. Each month since then ATT charges $72.74. We have spent several hours on the phone with ATT agents to request the charge be stopped and ATT credit our payment card for the monthly charges which now totals $509.18 Usually the agent transfers the call to another agent who eventually hangs up. Any one out there that could give advice on how to solve this issue? Thanks.
Juniper
ACE - Expert
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23.2K Messages
5 years ago
If it is not a continuing charge building up past due, but a new charge each month, then that suggest an account not canceled. You will need to call AT&T and when you get the voice prompt say "cancel". Hopefully one of the retention agents, or a supervisor if needed, can get this sorted out.
This is a public forum of other customers so we don't have access to your bill or account.
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l645353
New Member
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2 Messages
5 years ago
Thanks. We canceled the U-verse 2nd June 2020, this has been verified by several ATT agents. Problem is no one at ATT can find what the ongoing monthly charge $72.74 is for.
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Juniper
ACE - Expert
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23.2K Messages
5 years ago
As it is a recurring charge, as opposed to carry over balance and adding something like a $5 late fee each month, what exactly does the line items on the bill say?
If retention and one of their supervisor cannot figure this out and resolve it, then a BBB complaint is the next step.
A canceled account shouldn't be able to have a recurring charge. So this is very odd.
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