Was promised $400 reward card, only received $100

Hello there @JMF1963,

We understand this must be a frustrating circumstance. Because the normal Customer Service teams do not have the tools needed to assist with reward card issues, we recommend you contact the AT&T Reward Center for additional support.

If you have any other questions related to your AT&T services, we'll be more than happy to help!

Alexander, AT&T Community Specialist

I have had the same experience.  I was called by an AT&T solicitor and asked about switching to a fast internet service and that they had this great promotion if I signed up for the bundle.  Told I would be receiving the $400 visa card within 8 to 12 weeks, it's been several months ago now and when I called the rewards center I was told that $400 promotion had now expired.  How can it expire if I never received it? 

Thinking that I would need to call in again I was pleased to see a piece of mail stating "it's time to claim your AT&T Visa Reward Card" and so I went online to claim the reward and it tells me that the reward is $100.  Unacceptable!  Please tell me what I need to do in order to get the $400 that was offered to me?  I would not have switched services from Spectrum over to At&t/Uverse if I was not going to be receiving the reward promised.  After reading comments on these forums I'm wondering if I should go to the State Attorney General and make a report for fraud.  Seems like this is a fairly common problem with signing up for your services.  Please advise as soon as possible.  Thank you!

The problem is that the Reward Center can offer me no resolution.  I can only imagine I need to call back in to the Sales group that made the offer to me, as no one can confirm that I ever had a conversation where $400 was discussed.  When I first called in to switch, I qualified for $300 and then the sales rep said he could get me another $100.  I didn't ask for it, but having spent so much money with ATT over the years, I was happy to be rewarded a total of $400 back on my Internet & U-Verse setup.  Wondering is there a "customer retention" department?  20+ years with the wireless service, and now internet & U-verse - I pay these folks more than my car payment every month.  You would think they could follow through on a $400 reward card.  More info from anyone would be appreciated.

I was also offered $400 by AT&T for new internet and cable service after a move in July. I received $200. When I called in November about remaining reward, they said it was too late to receive reward. Irritating, but not real worried about it. The service is not great, so I will not continue after the required year. Unlike AT&T, Google fiber has great reviews online and in the neighborhood!