Uverse TV - canceled account and credit refund

Hi @anmlvr50, we understand where you're coming from, and we're happy to guide you with your credit concerns.

Regarding ways, we issue refunds, we issue them in one of three ways:

• Electronic bank draft or check: We require a 14-day hold before we refund bank drafts or checks. If you want the refund before then, send us a bank statement showing the transaction has cleared (an online statement is OK). Or ask your bank to send us a letter on their letterhead showing that the payment has cleared and isn’t in dispute. The letter must include amount, date cleared, bank employee name, and contact number.
• Online bill through your bank: These payments come from your bank after you request payment from your bank's website. Some payments require a 14-day hold before we can refund them.
  If you want an electronic refund (recommended), we must confirm your bank account and routing number. Make sure to send us a:
  • Bank statement showing the payment and bank account number.
  • Voided check from the same bank account
• Credit or debit card: We’ll apply your refund to the card you used to make your payment.

The way you will be refunded will depend on the way you paid your bill previously.

Let us know that information so we can assist further!

Thank you for contacting AT&T Community Forum.

Harry, AT&T Community Forum Specialist.

Thank you for writing us back, we're glad to show you right path for your concerns, @anmlvr50!

Once your account is canceled, it takes us 45 days to process your refund. That gives us time to make any final adjustments to your account. If you don’t get your refund within 60 days.

Please let us know when you have cancelled the service

Thank you for contacting AT&T Community Forum.

Harry, AT&T Community Forum Specialist.