Contributor
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2 Messages
Uverse reward center and cards a fraud
I have been waiting for over 30 days to receive the reward card that was offered when I begin my service. I have called the reward center and waited on the phone for over an hour to speak with someone about the status of the card with no no one answering the call. Everyone keeps giving me the run around. Is this truly the Pinocchio effect that is advertise on tv?
DIRECTVhelp
Community Support
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254.4K Messages
6 years ago
Hi @lookatme!
No worries, we can help you with the needed information on how to get and claim your reward card! To get started, you will get reward claim instruction within 4 weeks of installation and activation of service. You need to make sure you claim your reward by the claim date printed on the letter. As soon as you claim your reward, you can check your reward status.
We suggest that you view this great Forum Solution to get more details on AT&T Reward.
You can also contact out team at 1 800 288 9983, 7:00am to 7:00pm(CST), Monday through Friday to answer all reward-related questions.
Let us know if you need anything else!
Yetty, AT&T Community Specialist
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lookatme
Contributor
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2 Messages
6 years ago
rewards were a fraud. I had my services installed and activated on March
26, 2019. Was my account even checked before you replied with your
instructions? I already knew all of this information. That is why I am
asking for help on how to resolve it. Thanks for nothing!
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DIRECTVhelp
Community Support
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254.4K Messages
6 years ago
Hi There @lookatme
We understand that the avenue that we gave you did not work for you. Now when it comes to the reward cards, there is very limited information that we can give. The Reward Center Customer is the best resource out there. We can look further into this with you.
To get started with your resolution, we will be sending you a private message to your forums inbox.
Once you get the notification, please do the following steps:
1. Log-in to your forums account.
2. Click on the envelope icon
3. Click on the message that you get
4. Reply to that message only
Just a reminder: Please do not post any personal information such as, email addresses, phone numbers, or account numbers on this public thread.
We look forward to working with you to get this resolved.
Matthew, AT&T Community Specialist
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Devo27
New Member
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1 Message
3 years ago
Wow, two years later and this website still doesn't work! Very dishonest and a poor way to start a customer relationship.
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baseballisback
ACE - Professor
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8.1K Messages
3 years ago
Please don't respond to threads over a year old. It's ok to start a new thread. This will now be closed.
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