U-Verse Online offer for U200 Spanish package for $0

I'm seeing an offer online to change my package from Ufamily to U200 Spanish for $0 but I'm unable to change it.

Hi there, rosyduenas85. We understand that you are would like to change your U-Verse package to U200 spanish. We can look at that together.

The easiest way to manage your U-Verse TV package is by doing that online. Please follow these simple steps:

Hi Mathew,

I did follow the steps you to manage my U-verse

1. Go to your myAT&T account overview and select My U-verse TV.
2. Choose Manage my plan and then Change Plan.
3. From the TV packages tab, select Add to cart for the package you want.
4. Choose Continue to review your changes.
5. Select Submit order.

But when I add to cart it gives me the following message:

UVS10209

We're sorry, but we can't complete your order online at this time. If you continue to experience difficulty, please contact AT&T U-verse Support at 1-877-377-9010.

I'm wondering why It's offered but I can't add.

Thank you for coming back, rosyduenas85. We do appreciate it. Looks like we need to do take a more direct approach.

What we would like to do is bring this conversation to the AT&T Direct Message space. In the next few minutes, you will see a chat icon appear next to a bell icon, in the upper right of this thread, and next to your forums profile. Our next message to you will appear there.

If you do not see the next message right away, please log out of your forums account and back in.

Looking forward to working with you to get your TV package changed.

Matthew, AT&T Community Specialist

Hi Matthew,

I'll be waiting for the chat icon to appear.