1 Message
Uverse - Can you keep it if you move?
Is AT&T allowing existing users with uverse to keep it if they move or is it that once you move even if in the same neighborhood where it was available you lose it? For example, I know that it is available on my block as me and my neighbors have it now. If I move next door, will they force me off of it or allow me to keep it? The only other options for service I do not want.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hey there @LP2U. Thanks for reaching out about your U-verse service, and we'll be happy to answer your question.
When you do move from your current residence, you will still be able to keep your current U-verse service as long as it shows green instead of red when checking for availability. However, there are a few markets that U-verse isn't available in:
Let us know if you have any further questions.
Robert, AT&T Community Specialist
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huntej12
1 Message
2 years ago
Is this true? I’ve been told that regardless if the new location is green, it would be considered new service (at the new residence) for the customer.
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