Uverse App

The supposition is you know what your U-verse member ID is, @Bochano 

Start by unlinking email accounts.  
If that still doesn’t get you in, try using or creating a subaccount 

Thanks for the reply.  Im not that computer savvy, how do I unlink email accounts.  As far as I know I dont have any linked accounts, just the email I signed up with years ago which is my member ID.  But I dont use that anymore as my email address.   Also I dont know how to create a sub account.

Probably easier then to go to att.com and manage your account from there. I don’t have a step by step procedure handy, but should be in the area where email addresses are managed.  The U-verse member ID typically uses an att.net domain.   In that same part the website there should also be a subaccounts section to manage those credentials.  

I want to give compliments @gr8sho.....you cannot be signing in with the current ATT signin ID master account credentials...you have to use the ID when you signed up for UVerse   ie   my current att id is Donald.Driessen but my Uverse ID [email scrubbed]   Sir your help post here was key.....the support folks at ATT did not suggest this....Thanks\

@thedriessen 

I’m genuinely glad you got it sorted out. Nicely done.  

Well it didn't work for me.  I used my user ID that I signed up with and it tells me that's the wrong ID and I know it's not.  I give up, not gonna try and use the app anymore.

ATT doesn’t seem too interested to fix the login issue.

This work-around got the app working again for me:

Create a new sub-account

On a desktop/laptop/tablet login to att.com

Account > Profile > scroll down to Manage Sub Account.

Create a new sub-account. A sub-account is a new additional email… The “Primary member ID” is also on the profile page. Mine is lastname @sbcglobal.net… I used the same domain (@sbcglobal.net) when creating the new sub-account.

Use the new sub-account email + password to login to the Uverse app.

Please post back if this worked for you.

Good luck – Joe

OMG.  Finally.  This worked.  I created a sub account and BOOM.  Thanks to all who had input...JoeFW and gr8sho.  Both of you need to get a job with ATT because they don't know what they are doing.  Thanks again.

Good deal!... gr8sho is the MVP on this site.

I got this info from him.

I'm just a struggling customer too :)