Uverse app

The U-verse app works on my phone and tablet.  What device are you having issues with?

@laurak54 

The app is still receiving regular updates. Most of us are able to use the app fine across different platforms and devices.  Spend time determining your proper Uverse member ID credentials and it will work out. 

I have asked via the app for my user id and done a password reset multiple times. I have deleted the app, restarted the device, reinstalled the app and still can’t get it to work.  This no longer works on my iPhone, multiple iPads and an Amazon tablet. I was given a number to call for help but my calls are not answered or returned. This has been going on for two weeks at least. 

there is no longer an app for the Amazon tablet in their App Store. 

if you have suggestions on what else to try please let me know. The reps I have talked to at U-verse originally said they know there is a problem and to just keep trying. That is so frustrating and not a good customer service response. 

Also, when I called Uverse and talked to a rep they checked and confirmed I was using the correct login ID 

Couple of things.  I suspect the lockout is all automated and should eventually reset after some time. Perhaps @atthelp can give the specific time interval.

The reason you can’t find the app is because att has pulled support for older technology.  For Android, you have to be at version 7 or higher.  My four year old tablets no longer work for instance.  

For your member ID, use the myAT&T app, look at your profile and scroll down to the Uverse section.  It’s probably an att.net userid you chose back when service was established.   You’ll know you’re in the right place if you see a BAN listed.  

PROBLEM SOLVED.

Because I am a nice person and want to help others with this problem, here is how it was resolved.

My USER ID and PASSWORD were both correct and it was an error in ATT programming.

After an hour hold/talk time with Direct TV/Uverse tech (Thanks to Edgar!) I was directed to delete all linked email accounts and this solved the problem.

Here is a screen shot to show where you can find this on ATT.com
aTT.COM > PROFILE> scroll to the very bottom of the screen to ACCOUNT SETTINGS and click on >LINKED ACCOUNTS > DELETE 

Yes, linked accounts are no beuno.

The forum software reordered posts to move the solution message to the top, but wanted to add that these multiple emails we have to keep track of causes issues for many and it’s difficult to sort out how to make it all work.   Att has no less than five different ways they identify me as a customer.  
I do hope others having login issues with the app can get their service working.