U-verse app won’t allow me to sign in

Hello, BamaEagle! We understand that you are unable to log into you verse app. We would love to help you with this. 

First, to make sure that it is not an account issue, can you please log in directly to your AT&T account online.

Now if you are able to do that, then what we are going to ask you to go to your profile and look for something called "Member ID." Try that and the password that you have been using. If those things do not work, then we are going to have you try some troubleshooting steps:

1. Clear the app cache 
2. Uninstall the app
3. Turn the device off
4. Turn the device back on
5. Re-download the app
6. Try to log in again. 

Please let us know if those steps work out for you. 

Thank you for using the AT&T Community Forums. 

Matthew, AT&T Community Specialist