13 Messages
U-Verse App still not fixed
For months now users have been complaining that after the latest app update they have to continually keep logging into the application. I have seen the usual canned responses about reinstalling app etc, non of which seem to work. I also saw one suggestion that a secondary account could log in and not experience the problem. I specifically created a secondary account and tried. SOS, within a few hours I was logged out. Can someone please give a straight forward honest update on the situation? The app was very useful but now is complete garbage. To top it off you increased the price of the tv package I got a promotion on that did not expire until August. So, I'm paying more and getting crap service. I guess I finally will be dropping U-verse and will be moving to a streaming service, anything but AT&T.
DIRECTVhelp
Community Support
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254.6K Messages
2 years ago
We'd be glad to help you get the U-verse app back up and running, OldBikerLee.
So that we can take a closer look, we'll have to access your account. We'll send you a Direct Message to gather your information and start working on a resolution. Look for the chat icon in the upper right corner of the page.
Aminah, AT&T Community Specialist
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OldBikerLee
13 Messages
2 years ago
Thank you for your response and offer of help. I don’t see any chat icon and sorry but I’m not going to sit on this page 24 hours a day waiting for one. But, honestly, is there anything to chat about? Literally hundreds of people have complained about this. I’ve read through the other threads and nothing suggested to people works. Just so you know, I am running the app on an iPhone 12 and and iPad Pro. Both are on the latest iOS versions. There either is going to be a fix from you or there is not. So basically I figure you’ve got one of several things to say. 1. Tech support is aware of the issue and working on a fix. 2. You don’t know what the status is because tech support has communicated nothing to you. 3. There is no tech support for this app anymore because U-Verse is being phased out.
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OldBikerLee
13 Messages
2 years ago
Ok, I did see the icon just where you said it would be. When I went there though and responded to request for additional info, crickets. So nobody home I guess.
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OldBikerLee
13 Messages
2 years ago
From my chat with community support;
"So the support team didn't find any reported issues with the app, and since this isn't an error message issue, there's nothing they can do. All I can do at this point is pass along the issue to our Engineering team. It will be handled internally, so there won't be an update. If you need help with anything else, feel free to reach back out. Thanks for visiting the AT&T Community Forums. Aminah, AT&T Community Specialist"
(edited)
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