Uverse app Scode 994, every since they cancelled account and reactivated

Hey there @ez1138! We'd be happy to help you get logged into your Uverse App. 

To get started, we'd recommend checking out this information about your Member ID. Your Member ID is the unique name you chose when you registered for AT&T service. It is the same as your email address. You can find your Member ID on your phone bill, in the Internet section.

If you're still unable to get into your Uverse App, we'd suggest resetting your password: 

1. Sign in with your current user ID and password.
2. Select View Profile from the Top Nav Profile at the top of the page.
3. Select Sign in Info.
4. Select Change sign in password.
5. Change your password.
6. Save changes.

If you need to reset your password because you forgot it, select Forgot your Password? from the sign in page.

If this app it on a mobile device, then try uninstalling and reinstalling the app. This could help clear some data on the device that could be preventing you from signing into your Uverse app. 

Let us know if you're able to get into your Uverse app. 

Robert, AT&T Community Specialist

Tried this many times.  When the tech tried to upgrade the internet, the back end wasn't ready, and for some reason they have to cancel and re-add our account.  It has 100% to do with that.  One time, an AT&T rep was able to delete the actual member ID and re-add it.  That did not work either.

Thanks for sharing that information with us, @ez1138.

In order to take a closer look into what is happening with your Uverse TV app we'll need to meet in a DM. We'll need to gather some information in order to authenticate your account, so we can look into this for you. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you. 

Robert, AT&T Community Specialist