Uverse app Scode 994, every since they cancelled account and reactivated

We're here to assist with not being able to log in, @ez1138!

First, we recommend using our Forgot User ID option to ensure that you are using the correct ID. With the cancellation and creation of a new account, something might have altered the member ID. Once you confirm that, let us know. 

After confirming the member ID, if you are still unable to log in, please let us know! This way we can pull you into a direct message to investigate your credentials further.

CalebP, AT&T Community Specialist 

Hi, I'm basing things 100% off the member ID.  I talked with an AT&T rep earlier when you said, wait 1/2 hour and try creating a new member ID.  Similar to every other time, there's still a member ID in there, so it errors out when trying to create a new one.

Here's the chat from earlier.

[Orlando] : https://lsreg.att.net

[Orlando] : Once you enter the account number and the pass code you will be taken to the "Welcome" page. Please select Continue

[Orlando] : The second page is the "Terms & Conditions", please check it and then select Continue.

[Orlando] : The third page is to select "Yes to access online and AT&T free features like online TV and McAfee download. Please select Yes and continue.

[Orlando] : The Fourth page is "Create Your U-verse User ID and Password", please select "I need to create a user ID" and select "Create your own User ID" then enter your preferred user ID and check for availability.

[Orlando] : If it is available, please scroll down to " Create Your Password" and Create your password and Re-enter password and Continue. If the Create password option is not available, please continue. The Access ID is the password for this UserID as well

[Orlando] : The Fifth page will take you to create profile where you have to set up the security questions and answers which would be useful for you to retrieve your password in future.

[Orlando] : Please fill the required fields and answer your preferred security questions and answer and select "Continue".

[Orlando] : You are almost there, the last page is review profile, just review your details and Continue.

[Me] : asking for account number, where do I find that?

[Orlando] : Since the old member ID is juts now removed, please wait for 30 minutes and then try to access the above link and add the new registered Member ID .

[Me] : ***removed***

[Orlando] : The account number will be #***removed***

[Me] : so I dont need to add the account number?

[Me] : I will use the number you provided

[Me] : so you're saying do not touch it for 30 minutes?

[Orlando] : Yes, please use the account number which is  MEMBER BAN: ***removed***

[Me] : will do, thanks for your help

With all the assurances, the member ID is still 10000% in my profile.  They didn't do a thing.

We'll send you a Direct Message to further assist you, ez1138. Look for the chat icon in the upper right corner of the page.

Aminah, AT&T Community Specialist