U-verse app not working

Let's get you signed back into your U-Verse app, vonnyg. 

 

The first thing that needs to be done is a password reset. Here is how you reset your password for your U-Verse app:

1. Go to att.com/myatt.
2. Select Forgot password?
3. Fill out the password info.
4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
5. Create your new password.
6. Attempt to sign in to your U-Verse App.

You can find these steps located in our U-Verse Account troubleshooting article. Just to inform you that the article speaks about email, the password reset is the same for both processes. 

 

If you are needing help with your DirecTV Stream app or device, you can follow the reset flow by using the aforementioned link. 

 

If these steps do not work for you, please come back to us with the answers to the following questions:

 

1. Are you getting any error messages when you try to sign in to the U-Verse App?

• The reason why we need to know that is different error codes mean different things. This is so properly troubleshoot your account and the error message.

2. When was the last time you were able to use the app properly? 

• The reason why we need to know that is, so we look at your account logs to see if there is a an error on our end.

3. What device are you using the U-Verse App on?

• You find some great app troubleshooting by using our awesome App Not Working - Solutions From AT&T Community Forums | AT&T Community Forums (att.com) forums article.

Please update us if these tips and tricks work for you. If they do not, there is much more that we can do for you. 

 

Thank you for posting on the AT&T Community Forums. 

 

Matthew, AT&T Community Specialist

I can get in app but when I click on watch Live programming the following message appears...  "The U-verse mobile service is temporarily unavailable. Please try again later (UVM996)"... same as yesterday.

Thank you so much for coming back to us we do appreciate it, vonnyg. 

 

We have looked and there is not a known concern for the U-Verse App at this time. 

 

Please go through and attempt the troubleshooting steps that are contained in the 3rd article in our response to you, to see if the error clears. If not, can you please give us the answers the probing questions that we have asked in our previous response to you. 

 

Please update us with the results of the troubleshooting. 

 

Thank you for being a loyal AT&T Customer and thanks for posting with the AT&T Community Forums. 

 

Matthew, AT&T Community Specialist