Hi there @bkingston, we want to make sure you can get logged into your account.
Try uninstalling and reinstalling the app, and see if you're able to log in using your Access ID afterwards. If not, go online and create a User ID to log into your account. Also, are you able to sign in to your account using a browser? Knowing this will let us narrow down the source of the issue, and allow us to focus on troubleshooting it further.
Hey @bkingston, we're happy to hear you were able to get logged in!
If you have any other questions, about this or anything else, please don't hesitate to reach back out to us here. We'll always be happy to help you or answer your questions.
Thank you for reaching out, and for being a part of AT&T.
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hi there @bkingston, we want to make sure you can get logged into your account.
Try uninstalling and reinstalling the app, and see if you're able to log in using your Access ID afterwards. If not, go online and create a User ID to log into your account. Also, are you able to sign in to your account using a browser? Knowing this will let us narrow down the source of the issue, and allow us to focus on troubleshooting it further.
Please share the results with us here.
Dylan, AT&T Community Specialist
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0
bkingston
Contributor
•
2 Messages
2 years ago
Removed and reinstalled, created new id. Now working. Thank you.
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0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hey @bkingston, we're happy to hear you were able to get logged in!
If you have any other questions, about this or anything else, please don't hesitate to reach back out to us here. We'll always be happy to help you or answer your questions.
Thank you for reaching out, and for being a part of AT&T.
Dylan, AT&T Community Specialist.
0
0