UVerse app not working, HELP

We're here to help with your U-verse app not working, @allenalisa.

We have some useful information to help troubleshoot your U-verse app.

1. Scroll down to the how to fix your mobile app from my smartphone or device section, for troubleshooting steps. 
2. Try resetting your password to resync your account. 

Let us know if this helps. 

Elmi, AT&T Community Specialist. 

Tried all of that before I posted.  The phone app never gets past authenticating. The Firestick app keeps saying error authenticating.

Thank you for the update, @allenalisa.

Our technicians have been informed about this issue and are working on a resolution. We apologize for any inconvenience this may have caused. Feel free to reach back out with any other questions or concerns. 

Thank you for contacting the AT&T Community Forums Team. 

Elmi, AT&T Community Specialist. 

@allenalisa 

Make sure you’ve unlinked your Uverse member ID from other emails at the att.com website under managing your profile.  If the master account still doesn’t work, try using or creating a subaccount.  

What worked on my android phone: create a new sub-account. The new sub-account is a new additional email account. You will then use the new email+password for the app login...

On a desktop/laptop/tablet login to att.com using your original primary ATT email address. Then create a new sub-account.... Example: if your primary email is [email scrubbed], you could go with [email scrubbed] or something easy to remember.

This got the uverse app working again for me after being locked out for two months.

I uninstalled and reinstalled the app on my android phone as a precaution before trying the new login. 

Hope this helps - Joe

I am facing the same Issue. 

Hi there, Robertuk9! We understand that you are having problems with your U-Verse TV app. We have the answer for you. 

Thank you for bringing this to our attention. Our technicians have been informed about this issue and are working on a resolution. We apologize for any inconvenience this may have caused. Feel free to reach back out with any other questions or concerns. 

Thank you for contacting the AT&T Community Forums Team. 

Matthew, AT&T Community Specialist