2 Messages
Unable to reset password
Hello,
I am trying to log into the U-verse app using my @att.net user ID, but I am not able to reset the password. I receive a message saying:
Hmm… we can’t reset your password
We don’t have the account details we need to reset your password right now.
What additional details are needed to reset the password?
DIRECTVhelp
Community Support
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254.6K Messages
2 years ago
We can assist you with your email, acthomas811.
We can check our system to see if your email account has any password recovery options set up. Usually the "We don’t have the account details needed to complete your request" message means that there's no recovery email or phone number on your account, but we can double-check.
We'll send you a Direct Message to get started. Look for the chat icon in the upper right corner of the page.
Aminah, AT&T Community Specialist
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Dreamrich
1 Message
2 years ago
I am having the same issue. Can y’all help me as well?
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DIRECTVhelp
Community Support
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254.6K Messages
2 years ago
We're here to help you get back into your email, @Dreamrich!
Since you are unable to rest the password on your end, let's move this conversation into a direct message. This way we can research your email to see what reset options are available on our end. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.
We look forward to speaking with you!
CalebP, AT&T Community Specialist
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