3 Messages
There is already an existing account on this Connected Community Address
I tried to set up a bulk account from my apartment complex and was told that an account already exists for this address. Before this message was sent to me my service agent already contacted the previous tenant to disconnect their service. Sadly I am in limbo as they can't create an account for me (even though my service is already connected and paid for) yet I need the account so I can cancel my cable package (the apartment complex is modifying a tech package from cable/internet to just internet) before the due date. If not I will be charged a couple hundred a month. Any help would be appreciated, thank you.
TL;DR - Can't make an account to cancel the cable package and send equipment due to an existing account but the previous tenant has been disconnected. Need help in taking care of this quickly due to very limited time constraints.
baseballisback
ACE - Professor
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8.1K Messages
3 years ago
What service are you trying to set up?
It seems like you can't set up service because the previous person still has an account there. Am I right?
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justtex2903
3 Messages
3 years ago
Yes, so after calling customer service, a manager/supervisor has to get in contact with another department to shut off the service from the previous tenant and then reconnect service to me. Sadly I'm on a time constraint due to my apartment's change in our tech package; only giving us 5 days to do so. Hopefully, this is a semi-quick (no more than a half-day) issue.
(edited)
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@justtex2903
Does this issue have anything to do with U-verse TV?
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justtex2903
3 Messages
3 years ago
Yes, the issue being since my apartment complex is changing our tech package from internet/cable to just internet, the problem I have revolves around getting an account in my name to actually cancel the cable package. So I won't be charged an extra $160 a month. Sadly the other options for areas to put this comment weren't any better, there are no "help" rooms.
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