3 Messages
The U-verse App no longer works on my iPhone
I have an iPhone 12 with update 15.2.1 and my U-verse app doesn’t work. I tried resetting my password. That didn’t help. It works fine on my iPad but it won’t work on my iPhone Any one else have this issue?
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@Loisprice1411
Hopefully you’ve spotted by now some of the numerous threads on the same topic.
Login to the att.com website, go to the profile section, track down your correct U-verse member ID and use only those credentials. If you’re temporarily locked out of that ID, create a subaccount and use those credentials. A link to manage subs should be easily visible.
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Loisprice1411
3 Messages
3 years ago
Unfortunately it’s not working for my iPhone 12. It works fine on my iPad. But I keep getting an error massage that says “please use your U-verse member ID/email to log in. I’ve tried my member ID and I’ve tried my email. I’ve reset my password. Nothing works since I did the last two iPhone updates. This is so frustrating.
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Loisprice1411
3 Messages
3 years ago
I finally got it to work but ONLY by setting up a sub account. That’s completely unacceptable and frustrating. AT&T definitely needs to fix this problem. Customers should not have to go through this hassle just to use the app. I feel awful for people who don’t have access to the forum because AT&T customer support was ZERO help whatsoever. Only going through the forum and reading through the threads helped me resolve this issue. Total nightmare. Do better AT&T!
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@Loisprice1411
Well, you’ve achieved what apparently many others cannot, so good on you.
I’d also check and ensure your primary U-verse member ID is not linked to other accounts. After you’ve done that, it may take some time for the lockout on those credentials to clear, but I suspect you’ll be able to use them onceagain.
I very much agree and have mentioned to my contacts that Att handled this change very poorly.
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