Contributor
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1 Message
The fee that i did not sign up for
I got a first bill from ATT , but there is weird Fees.
I requested the high speed internet service because it is cheaper than xfinity.
The montly payment was around 42$ and there will be 99$ for the first installment fee , the call service told me.
I asked again, no extra money ? is it all ?
Yes,it is all she said..
I didn't get any information about the account charge from the call service.
I don't want to know , don't need to know
what is AT&T ConnecTech (SM) - Additional Device Installation.
What is AT&T ConnecTech (SM) - Home Networking Installation
I can't pay it ( $65 for the account charge ).
please reply me as soon as possible and recalculate then send a new bill.
skeeterintexas
ACE - Expert
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28.3K Messages
9 years ago
Some fees are unavoidable and we all pay them such as equipment fees but Connectech is a paid service:
AT&T ConnecTech® provides solutions for your computer and home network needs. Whether your computer is running slow, not responding, or has completely crashed, AT&T ConnecTech can provide fast, expert help, when you need it.
If you do not want this service and/or it was added to your account by mistake, send a PM to ATTU-verseCare. Be sure to include your account number, name, and contact number.
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JefferMC
ACE - Expert
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36.8K Messages
9 years ago
@todoosun, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post (e.g. removing a charge from your account, contacting your directly).
You should instead click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request, or click the link to U-verse Care from the above post. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your avatar and name) in a business day or three. You can speed things up by including your name, Billing Account Number and the best way and time to reach you.
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ATTCommunityTeam
Moderator
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82 Messages
3 years ago
All,
On December 8, 2021, we're ending our AT&T ConnecTech Support Plus service. We'll remove this subscription service from your AT&T account or monthly credit card charges. To learn more, visit att.com/connectechsupport.
Thanks,
The AT&T Community Team
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