Redemption instructions will arrive in the mail within 4 weeks of activating service. Once instructions arrive, you must then claim your reward online. Please go to our Reward Center check status, delivery date, and remaining balance.
Let us know if you have any further questions- we'll be here to assist!
My name is Steven Buck and I received a $200 Visa Card from services I had used. With all that went on with the Covid Pandemic and my personal issues with it I had forgotten about it and now it expired in March. Since I never got to use my rewards for services I was wondering if this card could be replaced? The card is still attached to the "Your Reward Has Arrived" letter and has not been removed or activated or anything. I can return it all to you to show I never got to use my reward for AT&T services. Please help me out with this problem. I will be anxiously awaiting a response. Thank you so much.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.4K Messages
5 years ago
We're here to help, @Ladarius817!
Redemption instructions will arrive in the mail within 4 weeks of activating service. Once instructions arrive, you must then claim your reward online. Please go to our Reward Center check status, delivery date, and remaining balance.
Let us know if you have any further questions- we'll be here to assist!
Donovan, AT&T Community Specialist
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cat1723
New Member
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1 Message
3 years ago
My name is Steven Buck and I received a $200 Visa Card from services I had used. With all that went on with the Covid Pandemic and my personal issues with it I had forgotten about it and now it expired in March. Since I never got to use my rewards for services I was wondering if this card could be replaced? The card is still attached to the "Your Reward Has Arrived" letter and has not been removed or activated or anything. I can return it all to you to show I never got to use my reward for AT&T services. Please help me out with this problem. I will be anxiously awaiting a response. Thank you so much.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi, @cat1723, we're happy to help.
To find out if you can get a new card, contact the Reward Center Help Desk at 800-288-9983 from 7 a.m. to 7 p.m. CDT, Monday through Friday.
If you need assistance with anything else, we'll be here.
Thank you for reaching out to the AT&T Community Forums team.
Aminah, AT&T Community Specialist
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baseballisback
ACE - Professor
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8.1K Messages
3 years ago
Please don't respond to threads over a year old. As this thread is old (and resolved), it will now be closed.
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