Refunding, while stuck in Europe for 7 months

Dear,

 

I was stuck in Europe from March till October 2020, due to the Covid travel restriction.

 

I have called your services and explained I was not able to fly to the USA. For this reason I'm in contact with one of your employers, organizing shutting down my television and Internet services.

 

They have agreed and let me know whenever you are back again in the USA, you can call us and we will directly activate the services again. This was done. As agreed, I will receive a refund, the time I was not using this services, in that period. They told me is would take 2 weeks to organize this and see the refund back on my account.

 

Today 4 weeks later I have not received anything yet. Please inform me when can I expect this refund?

 

Rik