Davy49's profile

Mentor

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160 Messages

Tuesday, June 4th, 2024 4:18 PM

Promotions Unavailable Now

I'm currently subscribed to the U300 All Included tier, I had been receiving a $60.00/month off via a promotion that expired on 06/03/24. I've had at least two live chat sessions trying to obtain a new promotion so I could afford to keep my current level of service. So far the chat agents I've spoken with are reluctant to offer me a promotion and I do realize that they are system generated. If I'm unable to obtain a promotion my only alternative is to downgrade to the U200 All Included tier, I'm wondering just how many channels I'll be losing by doing so. I receive HBO for free due to the fact that I subscribe to the fiber1000 tier of internet.

ACE - Expert

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28.3K Messages

5 months ago

Uverse is a dying product.  Discounts a few & far between.  There is no incentive to offer discounts as they would love to get out of the TV business.

I’ve had UverseTV since 2007.  I’ve got internet & phone.  I was referred to someone in “Loyalty Dept and they could only offer half the discount I have had for years.

Here’s a comparison of the different packages: https://www.att.com/support/article/u-verse-tv/KM1045171/

Mentor

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160 Messages

5 months ago

Thanks for your response my wife and I have really enjoyed Uverse. It's looking more and more like I'll need to change my tier to the U200 one to save some money.

3.4K Messages

5 months ago

The biggest difference is the movie package channels... if drop to U200 will be standard definition,  will need to add HD channels back on ($10?).

Have not kept up with annual price increases but from memory the difference in price was about $30 between U200 / U300 or about $1 per day.

ACE - Professor

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8K Messages

5 months ago

Ask to speak to the cancelations department. They can do more than the regular people. They helped me with a promotion earlier this year.

They'd be (Edited per community guidelines) to pass up 100% of your TV money when they can pass up 5% of that money instead.

Because your Max service is tied to your internet service, you can have any TV service you wish *and* keep your Max access. The only thing I'd be hesitant to do is subscribe to a level of service with DirecTV, DirecTV Stream or U-Verse that includes HBO's TV channels...I wouldn't want to confuse their systems. I'm not saying it *will* happen, but it seems like it *could* happen.

You would lose Paramount+ access and your Showtime channels if you downgrade, but there's frequent promotions around (try the "Slickdeals" app) where if you want Paramount+, you can get it. I recently saw one year for $30 (no commercials and Showtime) and an immediate cancelation resulted in two bonus months.

I have an earlier version of that promotion. I don't get Showtime TV channels, but I get that content via the app...similar to you and HBO content.

(edited)

ACE - Expert

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36.8K Messages

5 months ago

... if drop to U200 will be standard definition,  will need to add HD channels back on ($10?).

This will not be true since you have U-300 All included now.  Since you have all-included, you'll move to U200 All included and will still have HD.  If you were an older subscriber (and didn't get the all-included version) and were getting HD as part of U-450, then what he said is true.

17 Messages

5 months ago

I agree with @baseballisback

Keep calling until you get the right representative (hint, it will be an American...just hang up if the person answering has an Indian accent, and redial).  My promotional discounts ended a few weeks ago, and I got them renewed for another year quite easily, and have been getting them quite easily for several years now.  But the key is to get the right representative on the phone, and it will be an American.

ACE - Professor

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8K Messages

5 months ago

So what about a person who lives in the USA but has an accent?

There isn't an eye roll big enough here.

17 Messages

5 months ago

Sorry if I offended anyone.  What I meant to express is that an American based representative will give you the discounts.  The representatives based in India will not, or perhaps are not allowed, to give any discounts.

3.4K Messages

5 months ago

Considering DirecTv has owned Uverse IPTV since summer of 2021, why are you calling ATT, should be calling DirecTv if wanting a discount.

I would be upset if someone was giving away my business and profitability.

While ATT now owns 70% of the new DirecTv, DirecTv has its own officers, board of directors, stock holders, etc… they are responsible for answering to, not ATT.

With potential of Dish and DirecTv future merger, DirecTv Stream and Dish Sling, would put an end to Uverse IPTV in my opinion. Giving a discount on a discontinued product is normally called a clearance sell for retailers. Once product is gone, no more discount.

(edited)

ACE - Expert

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36.8K Messages

5 months ago

Considering DirecTv has owned Uverse IPTV since summer of 2021, why are you calling ATT, should be calling DirecTv if wanting a discount.

That would be because AT&T is still managing customer support and billing for U-verse IPTV.  Calling DIRECTV would be a waste of time, as their support and sales reps have no access to U-verse IPTV, from what I'm told.

(edited)

ACE - Professor

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8K Messages

5 months ago

That would be because AT&T is still managing customer support and billing for U-verse IPTV. Calling DIRECTV would be a waste of time, as their support and sales reps have no access to U-verse IPTV, from what I'm told.

What's interesting is that the AT&T reps (1-800-288-2020) have been pushing DirecTV Stream to the point where some of them have it and/or know a bit about it.

But apparently they can't help with it because DirecTV Stream is a different 800 number...unless there's some sort of computer program that directs that number to the same people.

3.4K Messages

5 months ago

Just a reality check about cord cutting and the effect having on businesses …

https://cordcuttersnews.com/comcast-spectrum-lost-more-than-3-million-cable-tv-customers-in-2023/

We are finally getting a more accurate idea of just how hard cord cutting hit cable TV in 2023. Multiple cable TV companies announced that they would shutdown TV service. And, we are still waiting on many cable TV companies to report numbers, but the two largest cable TV companies lost over 3 million customers.

Spectrum lost more than 1,018,000 million TV customers in 2023. That is almost 2,800 customers canceling cable TV every single day. This includes 241,000 lost in the 1stquarter, 200,000 lost in the 2nd quarter, 300,000 lost in the 3rd quarter, and 257,000 lost in the 4th quarter to end the year.

Comcast lost 2,036,000 cable TV customers in 2023. The company also lost 38,676 Internet subscribers in the same year. Comcast started 2023 adding more than 32,000 new Internet subscribers but lost subscribers the remaining three quarters. On average, Comcast lost more than 5,500 TV customers every single day in 2023.

These numbers are similar to the over 2 million TV customers Comcast lost in 2022 and up from the 1.66 million Comcast lost in 2021.

Together the two companies lost more than 8,000 TV customers every single day in 2023 with other big names like DISH still to report. It is likely that the number of TV customers lost will skyrocket in the weeks to come as more cable TV companies report numbers.

DirecTV is generally assumed to be America's third largest pay TV operator, but insight into its subscriber churn has been almost completely obscured since 2021, when the company was spun off from publicly traded AT&T and placed in control of private equity firm TPG Capital. 

Using proprietary methods, Leichtman Research Group provides a quarterly estimate of DirecTV's customer comings and goings (OK, they're all "goings" at this point). And according to the research company, the operator lost 1.8 million customers last year across DirecTV satellite TV, DirecTV Stream and AT&T U-verse.

NOTE THAT DirecTv loss of 1.8 million in 2023 is over 4900 losses every single day.

They still have 11.3 million subscribers, I would estimate about 10% of that is Uverse IPTV, but doubt more than 20% which is between 1.1 million to 2.2 million Uverse subscribers. 

Sling Tv is just over 2 million while Googles YOU TUBE TV is over 8 million subscribers.

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