New Member
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3 Messages
prblems with my bill
My special deal with Uverse was going to expire March 12th, so when I got my bill in February I called to cancel TV service and opted to keep the internet. So they said I would have to pay an additional early disconnect fee of $20, which I said was no problem. So it was disconnected early in late february, but they still wanted me to pay for a full month even though I had no cable. And I thought that was ridiculous so I called customer support and they said i would have to pay a full month and then after 20-30 days I would be refunded. So instead, I paid for the internet charges and they tacked on the additional 47.15 from the prior month even tho I got no service. So I have been paying for my internet, no problem. But what doesnt make sense is that they want me to pay the 47.15, just so they can wait 20-30 days and refund the same amount of money. i dont get it. It makes no sense whatsoever.
JefferMC
ACE - Expert
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36.8K Messages
4 years ago
AT&T does not prorate the final month on any of their services. They're not going to refund the part of the month after the cancellation date.
However, in general, with AT&T it is often best to pay the bill and fight it out later rather than start piling up late charges.
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skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
Since AT&T does NOT prorate your final bill, depending on WHEN you cancel and WHEN your billing date ends, there's a good chance that you will pay for the next month.
For example, your BILLING cycle ran 2/11 thru 3/10. If you cancelled on 3/12, you are into the next billing cycle (3/11-4/10) and are billed for that billing cycle but you continue to have service.
Whoever told you that there would be a refund was wrong. Check you bill online to confirm billing dates.
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