PAID UVERSE BILL BUT STILL NO SERVICE!!

Hi, services are generally restored inside 2 hrs in most cases. If youre not up by. 12 noon, call and ask to speak to the DIRECTV Stream customer service team. I am out of the office for most if not of today due to a funeral, but if I do sign in, I will update this post And endeavor to get you to me directly.

why would the op call directv stream services when its a uverse issue?, also offering to use your work resources to assist in the forums is likeley to get you in trouble 

The cx asked about internet and tv, which we are crosstrained on. I did not mean to suggest using work resources to help in the forums, but if the cx were to get to an agent in my office, they would have the ability to relay a message via CET with a supervisor callback or an agent committed callback, which I would be willing to take ownership of the call if they wanted to have a SME. 

I apologize if my message gave off a sound of impropriety, I was only wanting to get the cx to someone who was qualified and trained on both LOBs, and prevent unnecessary transfers or extra time handling the issue. My sole thought processes were Ownership of the issue and One Call Resolution. 

Again, I apologize.

i wasnt offended at all but years ago i used my work resources to try to help get a drop moved from an old house to a new house on the same property and i got a phone call with a stern warning not to do it again. so i was just giving you a heads up 

ah, savvy. ty for the heads up!